Refund Policy
Last updated November 7, 2026
Pre-launch draft: this policy is pending review by legal counsel and may change before launch.
Because digital files can't be returned, we handle refunds case by case — but we always put things right when a product doesn't work as described.
We'll refund or fix
- Files that don't open or are corrupted and we can't fix.
- Products that are materially different from their description.
- Accidental duplicate purchases of the same product.
- Charges you didn't authorise (contact us first; we'll investigate).
How to ask
Contact support within 30 days of purchase with your order number and what went wrong. Refunds go back to the original payment method.
After a refund
Access to the refunded product is removed from your account.
Memberships
You can cancel any time to stop future charges. Partial months aren't refunded unless required by law or the service was unavailable.
Your legal rights
Nothing in this policy limits rights you have under consumer protection law where you live.