Service Business SOP Template Pack

If every job depends on you remembering how it's done, you can't take a week off, hire well or hand work to a contractor. This pack helps owners of small service businesses write down how the business runs, in short procedures people can actually follow.

Included are 10 templates: a nine-section Full SOP Template (purpose, scope, roles, tools, steps with standards, quality checks, exceptions, records, revision history), a one-page Checklist SOP, a Process Map Worksheet for steps and hand-offs, an SOP Capture Interview for getting a process out of someone's head, a RACI Responsibility Matrix, an SOP Library Index, a Task Handover Brief for delegating one-off work, a Training Sign-Off Record, an SOP Review and Change Log, and a worked example for a fictional home cleaning company with a complete booking SOP, a checklist and a matrix.

The guide includes a priority grid for choosing which processes to document first, a starter list of 30 common service-business processes, rules for writing steps, and a simple numbering and versioning system. You get editable DOCX files in US Letter and A4, plus print-ready PDFs (a 17-page US Letter edition and a 17-page A4 edition).

Templates only, not legal advice. Where a process involves safety, employment or privacy rules, check the requirements that apply to you.